Terms & Conditions
This website is owned and operated by Wix.com Limited. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors a range of high-quality CE approved boil & bite gumshields. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
To use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Paul Norman Plastics Limited. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment
You agree to indemnify and hold Paul Norman Plastics Limited harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
To the maximum extent permitted by applicable law, in no event shall Paul Norman Plastics Limited, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Paul Norman Plastics Limited assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at email@example.com or send us mail to: Unit S5 Inchbrook Trading Estate, Bath Road, Stroud, Glos. GL5 5EY.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org or send us mail to: Unit S5 Inchbrook Trading Estate, Bath Road, Stroud, Glos. GL5 5EY.
Shipping & Fulfilment Policy
Prices and Delivery - Standard UK delivery is free.
Delivery costs outside of the UK mainland is calculated by volume and depends on the number of products ordered.
Single gumshields and orders up to six packs of x10 are sent via Royal Mail and can take between 3-5 days.
Orders of more than six packs of x10 gumshields are sent via courier for next day delivery and require a signature.
Please contact us for a quotation.
Orders are dispatched within 1 working day of receipt and can take up to 5 working days for delivery.
Please provide your mobile telephone number on registration, as this will aid in communication of your delivery if sent via courier. Certain carriers will send you a text message with an estimated delivery time (free of charge).
You can expect deliveries to arrive any time between 7am – 7pm. Unfortunately, the delivery drivers are unable to call customers ahead of delivery, due to the Road Vehicles (Construction & Use) (Amendment No. 4) Regulations 2003, our carriers no longer issue their drivers with mobile telephones.
In the very rare event that a product is out of stock, or delayed by courier error, please allow up to 14 days for delivery.
Please note Bank Holidays may cause a slight delay.
Made a Mistake?
If you have made a mistake or wish to amend or cancel your order, please contact our Customer Service team on 01453 833 388 during working hours. We cannot accept emails as a method of contact for these types of enquiries as we operate on quick despatch times. Due to our delivery carrier’s terms and conditions, we cannot change orders or addresses once they have left our premises.
If you miss your delivery, our tracking system will confirm this, and we will provide contact details & instructions for how to reschedule or arrange collection of the order from your local depot.
If you have chosen Standard Delivery, you cannot arrange a re-delivery on a Saturday. After 3 failed delivery attempts, your items will be returned to our warehouse. If an item is sent back to us because of a failed delivery, this will incur a delivery charge to you of a minimum of £25.00 to cover the cost of return and re-delivery.
If an item is returned to us because of failed delivery, we reserve the right to cancel your order and refund the cost of the order, minus £15.00 to cover the cost of return and administration.
Return & Exchange Policy
If you have received a damaged package:
retain the packaging,
take photographs of the damage if you can
Contact Us as soon as possible so we can assist further.
If you are unhappy with the gumshield and it has not been used, simply return it in the original packaging within 14 days of receipt and we will process a refund or replace the item.
Should you wish to return an item, please let us know by emailing our returns department: - email@example.com.